Alcatel-Lucent

Alcatel-Lucent Extended Communication Server

Alcatel-Lucent Extended Communication Server provides a simple and modular solution to answer small and mid-sized companies requirements for communication and collaboration in mobility.
This solution enables all SMB employees to benefit from collaboration tools to share information and services everywhere: Desktop environment, web access, PDA or Smartphones.

Alcatel-Lucent OmniTouch My Teamwork Office Edition Conferencing and Collaboration
Alcatel-Lucent OmniTouch My Teamwork is a software-based multimedia, multiparty business communications solution running on commonly available computer hardware. Use OmniTouch My Teamwork from any telephone, any location, and any browser for secure conferencing with anyone inside or outside the company — no specialized software or virtual private network (VPN) required.
The presence-aware, easy-to-use interface supports a full feature set including meet-me, ad-hoc, and scheduled events with click-to-conference, IM chat, application and desktop sharing, document management, and more.

Alcatel-Lucent PIMphony
PIMphony is a personal communications manager that links desktop computers and telephones to provide a powerful, user-friendly phone assistant that manages everyday phone tasks. It offers a complete set of phone services, including call logging, voice mail and set monitoring. Services are continuously available on the PC, regardless of any other applications running. Company contact databases are fully integrated with PIMphony to provide optimal service. PIMphony improves customer interaction and services, increases personal and team productivity and optimizes your Alcatel-Lucent OmniPCX Office Rich Communication Edition investment by adding a new dimension to phone services.
Alcatel-Lucent PIMphony Attendant for better centralized call management. Its ergonomic interface allows efficient call management and customer greeting with quick dialling facilities and mono or multi site high-end supervision.

Alcatel-Lucent OmniTouch Call Center Office
Designed for small enterprises, the Alcatel-Lucent OmniTouch Call Center Office is a simple, all-in-one solution that is designed to enhance customer relationship management and to grow with the company's needs. The solution includes automatic call distribution (ACD), monitoring and statistics, and an agent assistant.

Designed for SMB and run specifically on OmniPCX Office Rich Communication Edition: