... getting your business connected

Our standard support service options range from Monday to Friday, 9am to 5pm, through to 24/7/365 and all provide a guaranteed four-hour response as detailed below. Alternatively, we are able to design a bespoke service level contract to suit individual and specific needs.

Classic support providing: On-site support Monday to Friday between 9am and 5pmRemote fault diagnostics within 1 hour of fault log timeIf we are unable to fix remotely, a field engineer will attend site within 4 hours on a major fault affecting more than 25% of your systemRegular fault progress reports and automatic escalation procedures

Advanced support providing: On-site support Monday to Friday between 8am and 6pmRemote engineering support 24 x 7 with optional, chargeable out of hours site visit if requestedRemote fault diagnostics within 1 hour of fault log timeIf we are unable to fix remotely, a field engineer will attend site within 4 hours on a major fault affecting more than 25% of your systemUp to 4 free 30-minute remote programming session per annum

Advanced Plus support providing: Onsite support 7 days a week 8am – 6pm, excluding bank holidaysRemote engineering support 24 x 7 with optional, chargeable out of hours site visit if requestedRemote fault diagnostics within 1 hour of fault log timeIf we are unable to fix remotely, a field engineer will attend site within 4 hours on a major fault affecting more than 25% of your systemUp to 4 free 30-minute remote programming session per annum

Platinum support providing:  Onsite support 24 hours a day, 365 days a yearRemote fault diagnostics within 1 hour of fault log timeIf we are unable to fix the problem remotely, a field engineer will attend site within 4 hours Up to 4 free 30-minute remote programming session per annum