All fault reports are logged by our Customer Service team and you will be given a unique fault reference number. Your fault report is then sent to the Technical Assistance Centre (TAC) where an engineer will pick up the incident and contact you for fault diagnosis and fix. If a site visit is required one our field engineers will be dispatched to investigate.
Our ISO9000 quality management systems mean that this process remains efficient and response times are upheld and that we meet your expectation.
The benefits to you are peace of mind and a reduction in any downtime. Peace of mind - 24 hour support for 365 days of the year.
For Technical Assistance, please call 09067 800 880 or fill out the form below.
